UpDate on Sears

I received my Tablet. it ok so far but am waiting for something to happen to it. In the mean time Sears (the big meanie that it is) Has threatened to ban me from their site. because I'm a big thorn in their side and I speak my mind. They don't like my negative comments. I wouldn't either. Sears fix whats broken and we wont have that problem. here is my convo with them.


http://www.facebook.com/sears/posts/10151360436165631?comment_id=26681824&notif_t=like



Another fail for sears. Your 24 to 48 hours as come and gone. You blew it with me. I wont ever shop with your guys again online and the only way I will shop with you guys at these stores is if you have a freebie. You guys cant keep treating customers this way and stay in business. I have already unliked you and probably wont be back except to read what other poor souls have lost from you, I might even comment again too.
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Jennifer Morgan and Kris Bruno like this.

Sears Carol -- We appreciate your consistent feedback and loyalty as a customer. Please understand that our Customer Care Network is responding as timely as possible in the order feedback is received. We ask that you please refrain from repetitive posting on our page as it violates our community guidelines and can disrupt the flow of communication. Thank you for your understanding and cooperation.
5 hours ago · Like

Sears Cares Carol - We are sorry that you feel this way, and we would like to help. After checking our records, I don't see that we ever received an email with contact information from you. Please resend your email to smadvisor@searshc.com, and we will get you in contact with a case manager that can help. Thank you, Brian.
2 hours ago · Like

Carol G Ha, nice try, then you guys lost it because i have a reply email showing you did in fact receive my email with all of my contact info.
24 minutes ago · Like · 1

Carol G Hi jennifer. lol and I just noticed my email says within 24 hours that was sent on Dec 15th. Dear Ms. Goss,
We apologize for the difficulties you have encountered. A case manager has been assigned to address your concerns. We will contact you within ...See More
18 minutes ago · Like

Carol G BFC= begin failed customer
17 minutes ago · Like

Carol G What else you got Sears Cares?
16 minutes ago · Like

Sears Carol -- We would like to please remind you to refrain from repetitive posting as a representative from our Sears Cares team is working on having your case resolved. If you are unable to do so, we will be forced to ban you. Thanks again for your compliance.
5 minutes ago · Like

Carol G May I ask how that can be when you have no contact information?
2 minutes ago · Like




See I can do copy and paste too Sears.

My Problems with Sears.

It all started when I ordered a cheap Tablet from Sears.  A few days after on December 11, 2012 I went to the grocery store to buy groceries because I knew how much money I had in my account. To my embarrassment upon check out they said my debit card was denied. I had to leave the store with no groceries and with my face red and my eyes tearing up..When I got home, I checked my online bank card balance. It was in the red. Upon closer inspection I noticed Sears had charged me once for the Tablet and then they had another charge in a pending state. If you don't know what that means it means the money is being held till Either the seller says put it through or it eventually drops off. That pending one made my balance in the red. basically I got charged twice for on item. I called Sears and asked them why. The first CSR I talked to said I only got charged once and I needed to talk to my bank. I called my bank and they said somehow my card was charged twice but the pending one would eventually drop off and my money would be back. I said when? They said December 16th. They said they couldn't do anything about it, that I would have to talk to Sears. I called Sears back and was on the phone with them for about 40 minutes. being put on hold. The guy came back and said it has been reported to the online solutions dept and I would hear back from them within 48 business hours. I said please give me to a supervisor. I talked to some one who was with that dept Online  solutions dept and she said if I send them a fax with the info from my bank showing both transactions they would be able to help me. So I faxed them with all the info. Later on in the day I called customer service and asked to be transferred to online solutions. She said just a minute transferred me to some school so I called back again. I asked to speak to online solutions again. THE CSR was very rude asking me why, and I told her I had already talked to a csr who couldn't help me and I needed to speak with online solutions. she kept asking me stuff she said I cant just transfer you over there. I asked for a supervisor. Had to keep asking over and over again for the supervisor before she would transfer me. I asked the supervisor if she had my account in front of her.  She said she did, I said then you can see my history she said yes. I said the reason I wanted to talk to Online Solutions was to find out if they received my fax. She said you won't be able to find out anything for three to five days. I told her exactly how I felt about that without using profanity lol and hung up she was no help. I got online found their website and wrote about what had happened I sent them two emails then I got on the Sears site (on Facebook)  On the 14th and wrote about how I felt. I received a "copy and pasted" statement about how sorry they were, and to contact them through email. I had already done so and told them that. On the 15th I finally got an email saying they would contact me in 24 to 48 business days. This was a Saturday which meant I wouldn't even start the 24 to 48 days till Monday. On Sunday I finally had my money back into my account. BUT that doesn't make up for the hassles I went through and the not being able to decent food for a week because they held my grocery money. I really hope they contact me but, I really doubt with all the comments I have seen that they will.If they have wronged you please comment below so everyone can see what a bad company they are.
My main point is why should I have to wait a week for money that is mine and that I needed for groceries. It should have been taken care the first time I called. It's called "first call resolution".

My Lens on Joel Osten

Joel Osteen has taught me a lot about God

Joel Osteen Lens

I love Joel Osteen

Here is what Joel Osteen says about Gay people along with other things Joel on Gay people

We need to take care of those that are less fortunate than us.Giving to the poor and hungry is part of God's plan.

I feel God is directing me to write this

The Gospel according to Carol. God has told me to write this because he knows that I know what he wants people to know in the modern world. The Bible was written so long ago that a lot of the ideas in it are very old fashioned and outdated. The principle is still there. God wants everyone to know he loves them. It doesn't matter your color, or even your sexual preference. He loves you. Even if you don't believe in him he still loves you.  He wants you to be the best you an be. And most of all He wants you happy. Pray to him ask him for forgiveness for your sins. Ask him to come into your heart and he will. He will do so many miracles in your life. He works in ways we never dreamed of. So, you didn't get that job, love, home,money you wanted. God is working in the background to find the perfect thing that you need. Just keep believing it Will happen.